Customer Support Specialist
About Arka
Arka helps ecommerce brands elevate their unboxing experience through custom packaging that’s sustainable, brand-forward, and made in the USA. We focus on quality, storytelling, and supply chain efficiency to ensure every box delivered reflects the brand behind it.
Role Overview
We’re looking for a Customer Support Specialist (Entry-Level) who leads with care, communicates clearly, and solves problems with a sense of ownership. As the voice of Arka to our customers, you’ll handle everything from order updates to packaging guidance to troubleshooting edge cases with empathy and efficiency.
This is a full-time, remote role for someone who’s confident using tools like HubSpot and can balance ticket flow with phone conversations when needed. The ideal candidate thrives in a fast-paced environment, cares deeply about the customer experience, and sees support as a key part of a brand's success—not just a help desk.
Key Responsibilities
- Respond to customer inquiries via HubSpot (email, live chat, and tickets) with speed, accuracy, and empathy
- Make and receive customer calls when needed for clarification, escalations, or personal follow-ups
- Troubleshoot order issues, product questions, and general platform navigation
- Track and escalate recurring issues, collaborating across teams to improve processes
- Ensure every customer leaves the interaction feeling supported, informed, and valued
What We’re Looking For
- 2+ years in a customer support or customer success role (B2B or ecommerce experience preferred)
- Proficient with HubSpot or similar ticketing systems
- Excellent written and verbal communication skills
- Calm under pressure, with a solutions-first mindset
- Able to work independently, prioritize effectively, and hit response time targets
- Bonus: experience with packaging, shipping, fulfillment, or the ecommerce space
What You Get
- A mission-driven team that actually values great support
- Flexible, remote-first work environment
- Opportunity to grow alongside a company scaling in both DTC and B2B ecommerce
To Apply
Please send your resume and a short Loom video (2–3 minutes) introducing yourself and answering:
- Why you're excited about Arka and this role
- One example of a time you turned around a tough customer situation
- Your general approach to tone and communication in support