Office & Administrative Manager

Join a mission that matters.
At Brandon’s House Counseling Center, we don’t just manage schedules and answer phones — we create a safe, welcoming space where teens and families find hope, healing, and support. We’re looking for an Office & Administrative Manager who thrives on organization, cares deeply about mental health, and wants their daily work to truly make a difference.

In this vital role, you’ll help keep the heartbeat of our nonprofit counseling center steady and strong — ensuring smooth communication between counselors and clients, maintaining a calm and professional environment, and supporting the behind-the-scenes operations that allow healing to happen.

If you're detail-oriented, people-focused, and ready to be part of something meaningful, we’d love to meet you.

Key Responsibilities:

Scheduling & Client Coordination:

• Maintain client intake/information, wait list and appointment scheduling.
• Communicate with counselors and interns to keep schedules updated.
• Answer and direct all communication (phone, texts & emails), ensuring prompt and professional responses.
• Follow all HIPAA guidelines in handling client information.

Office Administration & Environment Maintenance:

• Maintain & update BHCC’s EHR (Theranest – client info & schedule) 
• Handling correspondence with donor base & other partners of BHCC (via Neon CRM)
• Establish a quiet, clean, and clinically conducive environment.
• Process donations deposits & maintain in CRM.
• Keep track of office supplies & utilization (including snacks & cleaning supplies) in coordination with the Executive Director.

Volunteer & Event Coordination:

• Interview, onboard, and manage volunteers for after-hours counseling support & admin responsibilities.
• Attend and assist with all organizational events, including fundraising efforts.
• Manage and update the donor database in Neon CRM & OneCause.

Design & Creativity (preferred):

• Use Canva for light design work (flyers, social media graphics, etc.).

Qualifications & Skills:

• Strong organizational and self-driven abilities.
• Excellent verbal and written communication skills.
• Experience with scheduling, database management & administrative roles.
• Proficiency in EHRs & Neon CRM & possibly Canva (or willingness to learn).
• Ability to maintain a professional and welcoming presence for clients and staff.

Work Schedule & Expectations:

• Full-time (32 hours/wk) - 4 days per week (Monday–Thursday, 9 AM – 5 PM).
• In-person role at Brandon’s House Counseling Center.
• Must be available for occasional evenings/weekend events.

About Brandon’s House:

Brandon’s House Counseling Center is a safe place for teens to be heard, find hope, and get equipped for today's many challenges. We provide free counseling services to teens and families, ensuring that every client feels valued and supported on their journey toward healing. For more information see our website: https://www.brandonshousein.com/ 

Application: 

To apply for this position please send your resume in an email to WadeThaxton@brandonshousein.com.  Please include why you’d like to be considered for this position in your email.