ERP Systems Specialist
ERP Systems Specialist - State of Delaware
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The ERP System Specialist primary function is to the Background Check Center customer service and the processing of background checks through the BCC. The incumbent will carry out a variety of activities including but not limited to helping new providers obtain BCC access, troubleshoot state approved BCC users’ critical issues, provide training, answer email correspondence and telephone inquiries. Customer service is paramount in this position due to the continuous influx of calls and emails from the agencies that DHCQ serves.
This position also coordinates with managers, technical staff and contracted staff to trouble shoot and correct system errors. This position will participate in the configuration, testing, implementation, and training of the NEW BCC. Will also create spreadsheets, write proposals, procedural manuals, and routine reports. Serving as a liaison between the Division, Information Resources Management (IRM) and the software provider at all levels.
Essential Functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Coordinates with managers, technical staff, and contracted staff to troubleshoot and correct system errors and schedule system development, enhancement, testing, and implementation; initiates program maintenance requests and provides data requirements to technical staff throughout the design and programming phases of a project.
- Trains staff/system users in various systems and enhancements/modifications to the system and programs; certifies competency of those trained and determines those aspects of the information system that will be accessible to staff/customers.
- Coordinates, oversees, and participates in the testing of new/modified computer program enhancements by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs.
- Recommends and maintains information system education and training programs to include guidelines, manuals and similar documentation.
- Provides liaison between technical staff, contractors, vendors, and agency staff and informs users regarding system operations problems, changes, corrections, enhancements and new features.
- May supervise technical support staff.
- Assists in maintaining security for the information system by assigning user security codes, restrictions and accessibility of information to authorized users.
Job Requirements
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Six months experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the systems actions and determining critical system performance to ensure applications meet user needs.
- Knowledge of presenting training or education courses.
- Knowledge of database management concepts and systems development lifecycle methodology.
- Knowledge of conducting information systems needs and requirements analysis.