Emergency Department Patient Navigator

ED Patient Navigator 

Job Summary: 

The Patient Navigator is responsible for enhancing the patient and family experience throughout the healthcare journey. This role serves as a liaison between patients, families, and the healthcare team to ensure seamless continuity of care during hospital stays and following discharge.  

Key Responsibilities 

Serve as a consistent point of contact for patients and families throughout their care experience 

Act as a liaison between patients, families, and clinical/non-clinical departments. Collaborate with multidisciplinary teams to support care coordination 

Document and escalate patient feedback and service recovery needs to appropriate leadership.  

Support the patient experience by providing timely, courteous updates and non-clinical support to patients and families 

Daily Duties: 

Coordinate and schedule follow-up appointments with outpatient clinics after ED discharge 

Collaborate with case management and outpatient staff to ensure smooth transitions of care 

Call patients who left Against Medical Advice (AMA) or Left Without Being Seen (LWBS) to offer support and encourage follow-up care 

Round in the ED to Provide non-clinical updates and check-in with patients and families 

Maintain accurate documentation of all patient interactions and follow-up efforts in the electronic health record (EHR) 

Qualifications:  

Bachelor’s degree in progress or completed, with a focus in pre-health sciences, biology, chemistry, or related field 

Experience in a clinical or hospital-based setting is a plus 

Comfort using basic office technology. Experience using electronic medical record (EMR) systems is a plus 

Excellent interpersonal communication and a high level of professionalism 

Strong organizational and critical thinking skills 

The desire to grow and be challenged to learn and improve 

Must have the ability to work in periodically fast-paced environments 

Ability to read, write, comprehend through listening, and speak fluent English 

Must have a computer or access to a computer for virtual/online training 

Ideal for: 

Pre-med, pre-PA, pre-health graduates seeking a meaningful clinical gap year experience 

Graduates whom are pursuing or considering a career in healthcare leadership or administration 

Individuals interested in patient-centered operations, care coordination, and interdepartmental collaboration 

Candidates who are detail-oriented and proactive in solving problems  

Benefits of This Role: 

Direct collaboration with nurses, providers, and care coordinators 

Invaluable insight into healthcare workflows, and patient care operations 

Clinical exposure that enhances medical or graduate school applications 

Opportunity for mentorship and recommendation letters in a healthcare setting 

Physical Requirements:  

Able to perform all duties using a computer, keyboard, and other technology 

Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, and reach in all directions 

Ability to hear (corrected) and understand all information provided by patient or healthcare provider and transcribe into clear written records 

Strong English verbal and written communication skills with the ability to interpret large amounts of information 

Ability to work in an environment with moderate to high levels of noise and exchange accurate information in these situations transcribing the words and activities of the provider-patient portion of the encounter 

Maintain 20/40 vision corrected 

See and recognize objects close at hand and at a distance 

Work in a latex safe environment and work indoors 

Frequently lift and/or carry objects weighing 20 lbs. (+/-) unassisted 

Continuous requirements are to perform job functions while standing, walking, and sitting 

Infrequently work in dusty areas and confined/cramped spaces 

Ability to function in a high-stress medical environment as needed 

Must be comfortable in patient care settings with bodily fluids in proximity 

Ability to wear Personal Protective Equipment for long periods of time if required, including facial mask  

Chartjoy is an Equal Opportunity Employer. Chartjoy does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need