Customer Care Administrator
Job Description
Kinetico is looking for a Customer Care Administrator to join our residential sales team.
The Customer Care Administrator acts as the initial point of contact at our Corporate Dealer store, responsible for creating a positive and professional first impression of the customer experience. This role includes managing incoming calls, assisting walk-in clients, processing transactions, and ensuring timely and accurate updates to the CRM database.
Key Responsibilities:
- Delivers exceptional customer service to walk in customers, addressing their needs, answering questions, and ensuring a positive customer experience.
- Manages incoming calls efficiently, delivering accurate information, addressing customer concerns, and routing calls to the appropriate departments.
- Processes transactions for in-store purchases, ensuring cash and card payments are handled accurately.
- Maintains and updates customer records in the CRM database, verifying customer details, and accurately entering warranty information to ensure data integrity.
- Actively promotes store products, services, and promotions while engaging customers with a focus on delivering high-quality customer service, both in-store and over the phone.
This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.
What you will need to succeed:
Education & Qualifications:
- High school diploma required; associate’s in business preferred.
- 1-2 years related work experience in a customer-facing environment.
- Proficiency in Spanish or other languages preferred.
- Excellent interpersonal skills effectively communicating with customers.
- Customer service experience.
- Strong attention to detail.
- Ability to use CRM systems, point of sale software and basic computer applications.
- Good problem solving skills and ability to handle customers with patience and solution-oriented approach.
Competencies:
- Customer service satisfaction
- Accuracy of work and processes