IT Technician I

Walker County

IT Technician I – Temporary 

The Walker County Information Technology Department has an opening for a temporary IT Technician I position.  Pay for the temporary position has a max of $23/hour and depends on qualifications and experience.  Termination date of the temporary position is set for Sept. 30, 2025.

JOB SUMMARY

The objective of the IT Technician I position is to service the informational, technical, communications and data processing needs of Walker County by providing over-the-phone and in-person technical support to end-users. 

DUTIES AND RESPONSIBILITIES

The duties described below are indicative of what the IT Technician I will perform; other duties may be determined and assigned as needed:

Provide hardware and software technical support to Walker County and Staff via phone, email, remote access, ticketing system or on site.

Travel to Walker Country locations to perform necessary installations, repairs, and troubleshooting. Ensuring timely arrival, documentation, and resolution of issues at Walker Country locations. 

Provide 1st contact with Staff via phone, email, remote access, or ticketing system that correctly assess the issue, obtains necessary information, priority, and path to resolution.

Troubleshoot, diagnose and resolve technical issues related to computers, software, networks, and other IT systems.

Accurately document all issues, solutions, and customer interactions in the ticketing system, maintaining clear records of resolved and unresolved issues.

Appropriately escalate unresolved or complex issues to higher-level IT support in a timely manner.

Meet IT department Service Level Agreements concerning issue resolution and communication.

Contribute to the development and maintenance of internal knowledge bases, FAQs, and documentation to help users troubleshoot common issues.

QUALIFICATION REQUIREMENTS*

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required at the time of hire.

EDUCATION AND/OR EXPERIENCE

Have an interest in Information Technology and/or be enrolled in a trade school or college degree program in Information Technology, Computer Science, or a related field.

1-2 years of help desk or IT support experience or equivalent coursework and training.

Experience with computers, office suite software and Microsoft Windows.

CompTIA A+, Network+ Certifications is preferred, but not required. 

Have a valid Texas driver’s license, acceptable driving record and reliable transportation.

SKILLS AND ABILITIES

Ability to cooperate with staff and the public in professional manner.

Ability to comprehend procedure manuals and office procedures.

LANGUAGE SKILLS

Ability to communicate effectively with other members of the staff, supervisor, and the public. 

Ability to communicate in both written and verbal form.

MATHEMATICAL SKILLS

Ability to calculate basic mathematical calculations (addition, subtraction, multiplication, and division) without the aid of a calculator.

REASONING ABILITY

Ability to define problems and deal with a variety of situations.

Ability to think quickly, maintain self-control, and adapt to stressful situations.

Ability to use good judgement and effectively solve problems.

Ability to plan work and establish priorities.

PHYSICAL AND WORK ENVIRONMENT

The physical and work environment described is representative of those that must be met by an employee to successfully perform the function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Environment

The duties of this job may include physical activities such as climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing/listening, seeing/observing, and performing repetitive motions.

Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

This job is performed mostly in an office environment; however, working outside in the environment will be required when needed.

Work Environment

The work environment may include some or all of the following:

On-call and after hours work.

Repetitive activities (performance of the same physically demanding activity).

Time pressure (frequent rush jobs, urgent deadlines, etc).

Working under distractions (telephone calls, distractions, disturbances).

Unpleasant social situations (necessity of dealing with irate or disturbed individuals).

Intense or continuous noise.

Awkward or confining workspace (conditions in which the body is cramped or uncomfortable).

Dirty environment (situations in which workers or their clothing can become dirty, greasy, etc).

Improper illumination (glare, inadequate lighting, etc).

*Employment is contingent upon the successful completion of a background check and drug testing.

To Apply:  Complete a Walker County Employment Application www.co.walker.tx.us and Resume.  Applications and resume should be submitted by email or in person:

Tina Segrest, HR Department

csegrest@co.walker.tx.us

Walker County Annex

1301 Sam Houston Avenue, Suite 110

Huntsville, TX  77340

For a complete job description and employment application, please click on the links below.