Duty Manager, Provisioning Operations

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our Ground Handling team as a Duty Manager, Provisioning Operations. This role is responsible for overseeing the daily execution of provisioning functions, including aircraft cabin restocking, galley servicing, equipment handling, and coordination with cleaning crews. This position ensures operational compliance with all safety standards, manages staff performance, and supports the Department Manager in running efficient provisioning operations. The successful candidate will have two years of airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Director, Customer Service. 

Essential Duties:

• Supervise daily provisioning operations, ensuring compliance with safety, regulatory, and quality standards
• Oversee provisioning operations by managing and supporting the Unit Managers responsible for day-to-day activities such as product distribution, aircraft cabin restocking, and aircraft cleaning
• Coach and develop team members, including Unit Managers, Supervisors, and agents
• Address performance issues and implement corrective actions when necessary
• Ensure equipment is maintained and handled properly and safely
• Develop shift schedules and allocate manpower and resources according to operational demand
• Act as point of contact for resolving daily operational issues and escalating critical matters to leadership
• Maintain effective communication with airline partners, internal departments, and ground handling staff
• Prepare, review, and submit operational reports (daily/weekly/monthly)
• Monitor inventory levels and coordinate restocking with vendors as needed
• Enforce compliance with internal controls for accountable provisioning items and ensure documentation is accurate
• Maintain high standards for cleanliness, service quality, and timeliness
• Assist with audits and implement continuous improvement initiatives

Job Qualifications and Competencies:

• Two (2) years of airline management or supervisory experience in a provisioning, catering, or ramp operations role
• Working knowledge of Airport Operations Area (AOA) regulations
• Proven leadership skills with the ability to lead diverse teams under time-sensitive conditions
• Strong organizational, multitasking, and problem-solving abilities
• Ability to work independently and meet deadlines with minimal supervision
• Effective verbal and written communication skills
• Experience managing internal controls for supplies and equipment
• Proficiency in Microsoft Office Suite
• Flexible schedule, including availability for nights, weekends, holidays, and irregular shifts

Preferred Qualifications:

• Bachelor’s degree from an accredited college in a business-related field, three (3) years of managerial experience in hub operations, or two (2) years of station management experience
• Previous management experience in a hub environment

Work Environment:

• Standard office environment, use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Occasional lifting up to 50 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

$65,000.00/Annual Salary - 73,000.00/Annual Salary (Based on locale and experience)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.