We are one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations.
The majority of positions at Social Security involve working directly with the public, with multiple positions located throughout the country. Our Public Contact Representatives receive extensive training and mentoring in Social Security programs and state laws. They also speak with beneficiaries about their rights under Social Security laws, gather facts and evidence to establish eligibility for benefits, determine benefit amounts to individuals, and use technology to access and update claims information.
Claims Specialists speak with beneficiaries about Social Security benefits.
•Interview applicants for benefits.
•Determine a claimant’s initial eligibility for Social Security benefits.
•Analyze evidence that will help make a determination.
•Obtain, clarify, and verify data used to analyze claims and make benefit decisions.
Customer Service Representatives gather facts and evidence to establish eligibility for benefits. (Field Office or Teleservice Center)
•Assist the public by answering a wide variety of questions both in person and via telephone.
•Conduct interviews, investigate situations, and resolve issues.
•Assess relevant information to determine ongoing eligibility for Social Security benefits.
•Analyze a claimant’s benefit payment history.
