NAU Student Service Contact Center

About NAU Student Service Contact Center

The new Student Service Center seeks exceptional students to join this team as Student Service Agents for an average of 15 hours per week during Fall and Spring semesters, as well as the Summer. Service Agents are exemplary in professionalism, peer leadership, customer service, and communication.

They are also detailed and accurate; utilize discretion and confidentiality while providing current and former students, parents, alumni, and faculty and staff information about registration, financial aid, student records, billing, and payment through multiple methods including in-person, email, and through case management in SalesForce database.

Please be aware of the following:

1. We are currently working in a remote fashion; everyone is working from home.
2. For this round of hiring, working over the summer will be required (15 hours per week during summer is the minimum)
3. If you are invited for an interview, please prepare for a virtual interview over Zoom during the summer.
4. If you are hired and choose to work with us, your tentative start date will be the summer.
5. We are looking for students to start working over the summer and to work with us throughout the next school semester.


Student Manager, Senior

October 2017 Flagstaff, AZ
“I absolutely love my job!! I was grateful for how flexible they were when I took time off for summer vacations. The work environment is so fun, and I got to spend the summer getting to know my new team and navigating my new role as a Student Manager, Sr. ”

Student Manager, Sr.

December 2015 - June 2019 Flagstaff, AZ
“This job was extremely rewarding and allows you to help students through things that can seem really scary and confusing to them. I gained both a ton of knowledge on higher education and financial aid policies but also about customer service and skills necessary for pretty much any job. This is such a supportive workplace and we became a family so quickly. Our supervisors are really understanding and we are able to make our own schedules and request time off. ”
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