Corning Incorporated

IT Intern, Service Desk Agent / KB Librarian

June - August 2022 • Corning, NY

What I liked

I had a great experience at the IT Service Desk at Corning Inc. You are taught everything you need to know and encouraged to ask questions, while also being sensible and learning on your own. This has just the right amount of training vs. independent work, and there is not someone constantly looking over your shoulder. The team is communicative and collaborative and I enjoyed working with all the people on the team! I also enjoyed the calls I took with the users, who often made me smile, gave me compliments, or made me laugh. Most people at Corning is relatable and cares about you and your professional development.

What I wish was different

I can't say I would want anything to be different. The only thing was the maintenance being done in the call center, which made most of the team go remote for a good portion of my time there, but it allowed me to grow close with a few of my coworkers who have become good friends now.

Advice

Be open to new experiences, be willing to learn, and remain calm. With any customer service job, there are some days you feel down, but you must be able to remain calm and collected. You must also be able to brush off certain downfalls. Everyone makes mistakes! Be willing to take responsibility for your mistakes and work hard to fix them in the future so you do not make the same mistake twice. You have an entire team here who are willing to help pick you back up when you inevitably fall down.

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Organic/Biochemical Research Technician

May - August 2021 • Corning, NY

What I liked

I was able to learn about a different area of biology jobs available to me (industry vs academia) and see how Corning uses biology research to solve real world problems in manufacturing, which I found really interesting and engaging. The research I was part of was important and really cool and everyone there was great to work with.