Best Buy

About Best Buy

The Geek Squad Customer Care Agent is responsible for responding, researching, resolving, and performing root cause analysis on Delivery and Installation escalations. The Geek Squad Customer Care Agent is responsible for the resolving of customer escalations via phone, emails, and/or forms related to install and delivery services to include but not limited to; product/property damage, system issues, product availability, reschedules, and status updates. Agents interact daily with retail stores, field support and external customers, Agents must demonstrate effective relationship building skills, polished communication and commitment to improving the customer experience. Agents are expected to deliver resolutions to customers both internal and external in a timely and satisfactory manner.



July 2019 Kenosha, WI
“Flexible scheduling, everyday was something new and a learning experience ”

Car audio installer

October 2016 - August 2019 Sparks, NV
“This was a fun job with a lot of challenges to work through.”
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