Tour Operator Guide

HOW YOU WILL IMPACT OUR MISSION
The Tour Operator Guide works under general supervision and presents an informative narration on tours throughout the San Diego Zoo and San Diego Zoo Safari Park. This position reports to the Transportation or Tours Supervisor.

WHAT YOU WILL DO

• Performs as organization’s public relations representative in the Transportation Department
• Conducts an average of five to six tours daily
• Presents educational and entertaining narrative simultaneously while driving a tour vehicle
• Presents a positive, friendly, and outgoing image
• Conducts tours in an organized, safe and timely manner
• Interacts with tour patrons continuously
• Loads and unloads tour vehicles
• Educates the public and maintains the organization’s image of goodwill
• Conducts tours on paths, walkways and behind the scenes areas
• Conducts special tours as required
• Distinguishes wildlife in camouflaged habitats
• Responds to medical and mechanical emergencies
• May work relief lead shifts

WHAT WE ARE LOOKING FOR

Safari Experiences is seeking an individual who is inspired to be part of an organization that is committed to protecting wildlife around the globe. The Tour Operator Guide will lead premium tours throughout the San Diego Zoo Safari Park while upholding high guest service and safety standards.  Highly motivated, enthusiastic, and personable applicants are encouraged to apply. Preferred candidates would have experience with some or all of the following: engaging with audiences of all backgrounds, sharing conservation stories in an engaging manor, and excellent teamwork skills. Schedule availability of at least 4 days a week, including both weekend days, is highly desirable. Must be 18 years of age.

• JOB EXPERIENCE
  • Training and/or experience which would demonstrate the essential functions, knowledge and skills outlined. An example of which would be prior training or education in the life sciences and prior experience in public speaking 
• EDUCATION AND CERTIFICATIONS
  • Current valid California Driver’s License in good standing
  • Must be able to pass a DMV class B physical for Zoo bus positions 
• SKILLS AND KNOWLEDGE
  • Zoology, with special attention to the care and unique qualities of the wildlife in residence
  • Layout of the Zoo or Safari Park
  • Organization policies, rules and practices
  • Public speaking
  • Principles of public relations
  • Communicate clear and concise via an amplified public address system
  • Operate tour vehicle safely and efficiently
  • Handle repetition and unruly passengers
  • Update knowledge of animal exhibit and condition changes
  • Distinguish wildlife in camouflaged habitats
  • Follow directions effectively
  • Handle physical, medical, and mechanical emergencies
  • Monitor sounds
  • Perform the duties outlined above

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program
  
   

IMPORTANT DETAILS

• Location: Escondido, CA
• Position Type: Hourly Part-Time Non-Exempt Union Position - If selected, there will be fees and dues to be paid to the union
• Hourly Rate: $22.87